When I think of quality, I think of a product or service
that is effective, efficient and has been improved on to be best-in-class and
reliable. Something of quality last longer than other brands. Dr. Oetjen made a
good point when he asked everyone in class what was their favorite place to eat
and to not worry about the cost. Most of our classmates named places that were known
for being expensive due to the high quality of food/service, usually
accompanied by a lovely dinning atmosphere and friendly customer service. Of
course these dinning establishments come with a price and that is why they
deliver a product and or service of good quality.
When it was my turn to answer the question I named Kobes
Steak House as my favorite place to eat because of their delicious food, white
sauce, sake and service they deliver. Granted an average meal will cost you $30
a person, but you are paying for the quality fresh food, the entertainment of
the food being cooked in front of you and the friendly service.
In the healthcare field people will chose quality for
similar reasons they choose their dining establishment. We will look for the highest quality in the
hospital or doctors regardless of price, a great atmosphere, cleanliness and friendly
customer service. After reading the
required modules for my blog I agree on most of the points, aims, and ways of improving
quality in healthcare. The six aims of improvement are quality improvement objectives
which anyone in the healthcare field should follow as a guideline for
delivering quality service. As a future
healthcare executive of a private plastic surgeon’s practice I would hope to
improve on my own values or what quality means and distill these six aims of
improvement for the staff to want to follow.
Chapter 1: Healthcare Quality and the Patient, by Ransom, mention
the six dimensions of quality that are good measures for the healthcare field. I
believe if these aims were instilled and followed in healthcare facilities that
consumers (patients) and their family will view the establishment as being a
quality establishment.
The six aims for improvement that were discussed are as
followed (Berwick 2002):
1. Safe – Care should be as safe for patients in healthcare
facilities as in their homes.
2. Effective – The science and evidence behind healthcare
should be applied and serve as the standard in the delivery of care.
3. Efficient – Care and service should be cost effective,
and waste should be removed from the system.
4. Timely – Patients should experience no waits or delays in
receiving care and service.
5. Patient Centered – The system of care should revolve
around the patient, respect patient preferences, and put the patient in control.
6. Equitable – Unequal treatment should be a fact of the past;
disparities in care should be eradicated.
Having these aims of improvement in a mission, vision or
value statement will definitely help with any employee focus on delivering
quality service towards a patient or consumer in hopes of increasing business
through word of mouth advertising, establishing return customers and increasing
profitability.
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